Optimize Bonus Calculation for 100k

Background

How do you calculate bonus from collaborators, verify its correctness and report it?

• Current solution does it

• Framework end-of life

• DDS (new design system) adoption

Goals

1. Verify unused software

2. Check current solution business adherence

3. Gather improvement opportunities

Research Strategy

1. Survey to gather report usage

2. Exploratory interview to check current process

3. Analyze direct and indirect similar platforms

4. Analyze Splunke usage reports

5. Gather support tickets data to support decision

Research Findings & Highlights

• "BCT is perfect!" - It works really well: Everybody agree at some level.

• User Maintenance is non-compliant: User roles should be maintained in Workday

• Home screen smells like unused: Nobody mention they use it

• Reports: Don't fix what's not broken!

• Employee search is good: But, it could have some improvements..

• Upload/process control: This flow deserves attention

• Workflow: user does it out of the plataform

• User roles are stable: No evidence of change needed.

Benchmark Research

User Journeys for "Admin" and "Processor" roles

Execution Priority

The UX Strategy

Step 1: Deprecate unused/non-compliant software

Step 2: start developing as soon as possible

Step 3: re-design the target - test it - iterate

Prototyping Day

Lightning Demos

Past good experiences - Past experiences on apps or solutions

Favorite products - What are you using everyday?

Trending - Technologies that are up.

Paper Prototyping - round 1

Prototyping - round 2

Mid resolution prototypes (content blured for privacy)

Final product

Dell Design System adopted, automatic refresh + relevant data added to report (# impacted records and run time).

Major information architecture improvement, with data grouped by categories + tabs.

Real time validation of file named and format.

Human-readable log + record count + run time in the same screen.

Prototype with accessibility annotation